FAQ license activation

Malfunctions may occur during license activation. Below are the most common causes:

Firewall settings

The software lock license (activation code) makes a one-time connection via internet to the license software of Matrix Software. Port 5094 and URL: activation.matrix-software.nl will be used. TCP and UDP Ports for accessing server from client 5093 and 5099.

See section below for trouble shooting section.

Time zone

Make sure that the date at your own location is the same as the date at which you applied for / received the license from the Netherlands. The time zone of the Matrix Software license server is in GMT+1.

New hardware

The software lock is encrypted with multiple unique numbers of hardware components of the computer or server. If one of the hardware components is changed, the license may no longer work. Then contact the Matrix Software Service Desk. Call +31 (0) 88 5678 123 or mail to matrixframe@matrix-software.nl

New operating system

If the operating system is reinstalled and the system is given the same computer name and the hardware has not been changed, you can use the original Authorization code again. If you install a newer operating system then the original Authorization code cannot be reused. If your original Authorization Code does not work, contact the Matrix Software Service Desk. Call +31 (0) 88 5678 123 or mail to matrixframe@matrix-software.nl

Move USB dongles

The license data of a hardware lock (USB dongle) is stored in the USB dongle itself. As soon as this dongle is connected to another computer or server, the license is available directly via the other computer. The license activation procedure does not have to be repeated for this.

Firewall settings trouble shooting

First of all, make sure you install all software as administrator.

Firewall problems can be caused by PC Firewall but also from Network Firewall.

To verify the status of the Matrix license activation service follow this link. This is an online test. If it succeeds it means that the activation server is active and that the issue is in your network or PC.

When activation service is active but activating a license still won't work a Matrix connection test utility has been made available to pinpoint the issue on your PC.

This utility can be downloaded from the Matrix download server from this location on our download server.

! Note that the utility is not digitally signed, so your webbrowser will issue a warning.

After downloading the utility it can be started by doubleclicking on the file.

It should display the following output: