Malfunctions may occur during license activation. Below are the most common causes and troubleshooting tips.
Firewall Settings
The software lock license (activation code) makes a one-time internet connection to the Matrix Software license server. Port 5094 and the URL: activation.matrix-software.nl are used for license activation. TCP and UDP ports 5093 and 5099 are required for client-to-server communication.
See the Firewall Settings Troubleshooting section below for further guidance.
Time Zone
Ensure that the date and time on your computer match the date you requested or received the license from the Netherlands. The Matrix Software license server operates in GMT+1.
New Hardware
The software lock is encrypted using multiple unique identifiers of the computer or server hardware. If any hardware component is changed, the license may no longer work. In this case, contact the Matrix Software Service Desk:
- Phone: +31 (0) 88 5678 123
- Email: matrixframe@matrix-software.nl
New Operating System
If the operating system is reinstalled on the same hardware and the computer name remains unchanged, the original Authorization Code can be reused. If a newer operating system is installed, the original Authorization Code cannot be reused. If your Authorization Code does not work, contact the Matrix Software Service Desk:
- Phone: +31 (0) 88 5678 123
- Email: matrixframe@matrix-software.nl
Moving USB Dongles (Hardware Lock)
The license for a hardware lock (USB dongle) is stored directly on the dongle. When the dongle is connected to another computer or server, the license becomes immediately available on that machine. No additional license activation is required.
Firewall Settings Troubleshooting
- Administrator Access
Ensure that all software is installed and run as administrator. - Firewall Sources
Activation issues may be caused by either the PC firewall or the network firewall. - Verify License Activation Service
To check the status of the Matrix license activation service, use this online test link. If the test succeeds, the activation server is active. Any remaining activation issues are likely caused by your PC or network settings.
If the activation service is active but you are still unable to activate a license, a Matrix connection test utility is available to help identify the issue on your PC.
The utility can be downloaded from the Matrix download server at the following location.
Note: The utility is not digitally signed, so your web browser may display a warning.
After downloading, start the utility by double-clicking the file. When run, the utility should display the following output:
Firewall Settings (PC)
Open "Firewall & network protection" and select "Advanced settings":
In "Advanced settings", select "Outbound Rules":
Click "New Rule…":
Create a rule to allow traffic through local port 5094. After applying the rule, access to the license server should be possible.